1. Before you subscribe
We encourage schools to use the product demonstration and discuss requirements before purchasing. Your order or subscription summary will identify the selected plan, billing period and any one-time implementation work.
2. Subscription cancellations
A school may request cancellation according to the notice period in its plan or signed order. Cancellation normally stops the next renewal; access continues until the end of the already-paid billing period unless both parties agree otherwise.
3. Refund eligibility
Subscription payments are generally non-refundable once a billing period begins because infrastructure, onboarding and account capacity are committed in advance. We will review a refund request when there has been a duplicate charge, an incorrect charge or a verified inability to provide the purchased service that we cannot reasonably correct.
- Send the request within 14 days of the relevant charge.
- Include the school name, invoice number and reason for the request.
- Allow our team time to investigate account and payment records.
4. Non-refundable work
Completed onboarding, data migration, training, customization and third-party costs are not refundable unless a signed order expressly states otherwise.
5. Processing approved refunds
Approved refunds are returned to the original payment method where possible. Banks and payment providers may take additional business days to show the credit. Taxes and processing adjustments follow applicable law and provider rules.
6. Contact
Email billing@mahantham.com with your invoice details. Terms written in a signed order or subscription agreement take priority where they differ from this policy.